UK Mainland Shipping

COST:

We ship to all UK Mainland addresses. Shipping choices and charges are calculated by weight and size and we offer the following shipping options:

Small items / large letter size

Royal Mail 48: (delivery aim 2/3 working days but not guaranteed; fully tracked): £4.50

Royal Mail 24: (delivery aim next working day but not guaranteed; fully tracked): £6.00

Medium Parcels

Royal Mail 24: (delivery aim next working day but not guaranteed; fully tracked): £8.00

Royal Mail 48: (delivery aim 2/3 working days but not guaranteed; fully tracked): £6.00

Large Parcels

Royal Mail 24: (delivery aim next working day but not guaranteed; fully tracked): £12.00

Royal Mail 48: (delivery aim 2/3 working days but not guaranteed; fully tracked): £10.00

General

Any order over £85 is free delivery and will be shipped using a Tracked 48 service.

Delivery methods are auto-calculated at checkout and are dependent on size and weight.

Orders received by 2pm will usually be dispatched same day. Note: We do not dispatch orders on Saturdays or Sundays.

TIMESCALE:

We do not dispatch orders on weekends, but otherwise all orders received by 2pm will usually be dispatched same day.

Royal Mail - we use Royal Mail 24 or Royal Mail 48 services on all parcels.

Royal Mail 24 aims to deliver next working day for orders placed before 2pm but it is not guaranteed.

Royal Mail 48 aims to deliver in 2/3 working days for orders placed before 2pm but it is not guaranteed.

Both services are fully tracked.

CHANGES, CANCELLATIONS AND RETURNS:

You are free to alter or cancel your order up to the point of dispatch.

Once the item has been dispatched any changes will involve a return once the goods have arrived with you.

If you need to return an item, please follow these steps:

Damaged Items: take a photograph of the damage to the item and email to us using the email link in the footer of this page. Please quote your order number in the subject line of the mail.

We will then advise on whether the item should be collected or a refund issued without collection of the damaged item.

Returns: if you wish to return an item please let us know using either the email link in the footer of the website or by filling out the online returns form here >>>. Please quote your order number in the subject line of the mail. We will then give instruction on how to return the unwanted item.

Please note that we are unable to offer free collection of unwanted items and it is the responsibility of the customer to ensure the safe return of the item before a refund is issued.

Also note, that if you refuse to accept the goods from our nominated courier for any reason other than clear and obvious damage to the box or shipping container or product, or do not provide the correct information necessary for delivery of the order and subsequently the products are returned to us, we reserve the right to charge a discretionary restocking fee of up to £10 per item.